Dermalogica Products Delivery and Returns
We send all orders (within the UK) using second class signed for delivery. This is FREE on orders over £50. If your order is under £50, there will be a charge of £4.96 to cover our postage and packaging costs. (You might like to provide an alternative address if you will not be at home during the day to sign.) All orders placed from Monday to Thursday will be dispatched the following day. Orders placed from Friday to Sunday will be dispatched on the following Monday. Royal mail aim to deliver within 2-3 working days.
Delivery outside of the UK
Please note that we are only able to deliver to addresses within the EEC. We charge a flat rate of £11.95 (for up to 3 items) for delivery to countries outside of the UK, we add 90 pence for each item after the third to cover our increased postage costs.
General delivery information
WE WILL DELIVER YOUR ORDER TO THE ADDRESS YOU SPECIFY FOR DELIVERY WHEN YOU PLACE YOUR ORDER. IT IS VERY IMPORTANT THAT THIS ADDRESS IS 100% ACCURATE AS WE CANNOT ACCEPT ANY LIABILITY FOR ORDERS THAT ARE MISSING AS A RESULT OF AN INACCURATE DELIVERY ADDRESS. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed.
Under the Distance Selling Regulations you have the legal right to cancel your order within 30 days of receipt of your goods (with the exception of any made to order items). This applies to unopened products only. If your products were purchased with free delivery we reserve the right to refund your products less any delivery costs we have incurred in delivering the products to you.
In order to receive your refund please: Email us to advise us that you intend to return your products and the reason why.
We will respond by e-mail which you should print off and enclose with the goods that you are returning.
Please send returns to:
Skincare in a Box
60 School Road
We recommend that you obtain adequate insurance for your return. Returns will be processed within 7 days.