Dermalogica - FAQ's
The FAQ section of the site is here to answer some of the questions that often get asked by customers
If your question is not here then contact us on 0118 942 6059 or email firstname.lastname@example.org
Which methods of payment do you accept?
We accept the following major card types:
- Visa Delta
- Maestro / Switch
- American Express
When will my card be charged?
Your card will be charged once you have completed the checkout process.
What if my item is out of stock?
If any product you order is not immediately available, it will be sent to you as soon as it is back in stock.
How can i get free samples?
Each time you place an order you will be able to select 3 free samples of your choice.
Is it safe to pay online?
To ensure absolute security and privacy, we entrust credit card transactions to Protx, now called Sage, one of the UK's leading credit card payment solutions providers. Your credit card details will not be retained by us following the transaction.
Our Protx facilities are fully secure and use a range of industry standard and Protx unique security and fraud prevention systems. The Protx network uses 2048-bit encryption, with full 128-bit encryption between the browser and the Protx network. Protx systems are regularly inspected by the major banks to ensure that system integrity and security are maintained to the highest standards.
Your online purchase from us will take place in real time, and we will never see your credit card details. You can have confidence that our online purchasing facilities are secure and safe to use. If we have any refunds or cancellations, these are done via Protx.